FAQ's

Welcome to the Echo X FAQ. Here you'll find everything you need to know about ordering, shipping, returns, sizing, and more. Still need help? Reach out at hello@echo-x.co.uk— we’ve got you covered.

📦 Where is Echo X based?

Echo X is a UK-based fashion brand. All orders are processed and shipped from our UK warehouse unless otherwise stated.

🚚 How long does delivery take?

At Echo X, we collaborate with trusted fulfillment partners to deliver your orders efficiently. Shipping times and costs are determined by the destination and the weight of your order.

📍 United Kingdom


Standard Shipping: 4–14 business days

🌍 International Shipping

We ship to over 25 countries, including the US, Canada, Australia, and various European nations. Shipping times and rates vary by destination and order weight. For detailed information, please refer to our Shipping Information page.

📦 Order Fulfillment





💬 Need Assistance?

If you have any questions or need further assistance, feel free to contact us at support@echo-x.co.uk.

💳 What payment methods do you accept?

We accept all major payment methods including:

  • Visa / Mastercard / American Express
  • Apple Pay / Google Pay
  • PayPal
  • Klarna (Buy Now, Pay Later) — coming soon!

📬 Can I change or cancel my order?

We move fast — so once an order is placed, it’s sent straight to processing. If you need to make a change, email us ASAP at hello@echo-x.co.uk and we’ll do our best, but we can’t guarantee edits once it’s confirmed.

🔁 What’s your returns policy?

You can return items within 14 days of delivery for a refund or store credit.

  • unworn, unwashed, and with original tags.
  • accessories, underwear, bodysuits, and sale items are non-returnable.

To start a return, email us at returns@echo-x.co.uk with your order number.

👕 How do I know what size to order?

Each product page includes a Size Guide to help you find your best fit. If you're between sizes, we usually recommend sizing up for comfort. Still unsure? Drop us a DM or email and we’ll help.

💸 Do you offer refunds?

Yes — once we receive and inspect your return, refunds will be issued back to your original payment method within 5–7 working days.

💌 I received the wrong or a faulty item — what now?

We’ve got you. If anything’s wrong with your order, email us within 48 hours of receiving it at hello@echo-x.co.uk with your order number and a photo, and we’ll sort it quickly.

📸 Do you work with influencers or brand ambassadors?

Yes, we’re always looking to collaborate! DM us on Instagram @EchoXFashion or email hello@echo-x.co.uk with your socials and we’ll be in touch if it’s a good fit.